These terms and conditions contain the rules and obligations regarding the provision of services and apply to your use of and participation in our services. By using our services, you indicate that you have read, understood and agree to these Terms and Conditions. If you do not agree to any of these terms or any future changes, please do not use our services or the website. These general terms and conditions apply to the relationship between (a) Ontocratos BV, represented by Ineke and/or Nele Debbaut with registered office at 9990 Maldegem, Jagers-te-Voetlaan 5 and company number BE0800378672; hereinafter referred to as Service Provider or Ontocratos, and (b) any person who uses the website and/or the services offered.

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Article 1 – Definitions 1. Client A client is defined as the person who uses or wants to use the services of Ontocratos under these General Terms and Conditions and who enters into the Agreement for the performance of the Services. 2. Agreement The agreement between Ontocratos (Ineke and/or Nele Debbaut) and the Client is entered into, of which these General Terms and Conditions form an integral part. 3. Services Services means everything that Ontocratos carries out and/or undertakes for the benefit of the Agreement with the Client (including individual therapy, treatments, diagnostics, etc.). 4. Service provider Under these General Terms and Conditions, the service provider includes Ontocratos, represented by Ineke and/or Nele Debbaut. 5. Effective Date The agreement takes effect on the day on which an initial appointment was made. Article 2 – General 1. These General Terms and Conditions form an integral part of registration forms, any quotations, therapeutic agreements and invoice and apply integrally to all the Services offered. In the event of any conflict between these General Terms and Conditions and any separate written Agreement, the provisions of the General Terms and Conditions will apply. Separately agreed provisions are possible if they relate to payment modalities. 2. The General Terms and Conditions are brought to the attention of the Client upon entering into the Agreement and are stated on the website www.ontocratos.be. 3. The Client expressly declares that before entering into any obligation with the Service Provider, he/she was informed of these General Terms and Conditions and their implications and that he/she has unconditionally accepted all parts of them, except when expressly and in writing agreed otherwise. This acceptance also implies that the Client completely renounces the application of any applicable General Terms and Conditions. The client declares that he has taken note of these general terms and conditions and that he agrees to these terms and conditions, either by signing an agreement or order confirmation or by agreeing via the website by placing an online order, or by agreeing via the contact form or email. 4. If a provision of these conditions would be in whole or in part contrary to a legal provision and would therefore be null and void, these conditions will otherwise remain in full force. If necessary, the parties will jointly agree on a new provision that is in line with the purpose of the void provision.5. The Service Provider is authorized to unilaterally change these General Terms and Conditions. The latest version of these general terms and conditions always apply to new Agreements and to existing agreements from thirty days after implementation of this change. The most recent General Terms and Conditions can always be found on the website. 6. The Service Provider is not bound by apparent material errors, typographical errors, calculation errors or typos, such as (non-exhaustive examples for illustrative purposes): an unrealistically high discount or unusually low asking price. Article 3 – Right of withdrawal, cancellation or termination 1. Agreements are deemed to be concluded on the day of scheduling a first appointment (this can be done via the contact form or by email) 2. Regular evaluation moments (during therapy sessions) are scheduled during which the course of the therapy is explicitly discussed and adjusted if necessary. You can end the therapy at any time. This is done by mutual agreement. To conclude, one or more sessions are usually provided to evaluate the collaboration and to accommodate feelings related to farewell. 3. If the Client wishes to make use of the right of withdrawal, the Client is obliged to inform Ontocratos of this at least 24 hours and preferably 48 hours before the scheduled session by telephone on 050/62 07 78. 4. In the event of late cancellation by the Client, Ontocratos is entitled to charge 60% of the value of the Services. In the event of absence without notification, the full value of the service will be charged. 5. If Ontocratos is unable to perform the Services due to force majeure, Ontocratos will contact the Client as soon as possible and the Service will be moved to a later time in consultation with the Client. 6. Ontocratos is in no way liable for any form of compensation for canceling an activity/session. 7. With regard to online courses and programs, it is no longer possible to cancel them and reclaim the amount already paid once the login details with access to the online platform have been received by the client and access to the online platform is thus granted. It is irrelevant whether the client has actually signed up for the online platform. The right of withdrawal as formulated in the WER does not apply to the provision of the service provider's online courses. 8. The service provider always has the right to cancel participation and/or registration of an online course for reasons of conflict with public order or morality, or contrary to any legal or regulatory provision or with its general company policy, without being liable for any compensation for this.

Article 4 – Transfer The Service is focused and tailored to each Client individually. The Client cannot transfer the sessions/services to another person. Article 5 – Provision of information to the Client 1. The Service Provider offers different types of services and products. The services include (but are not limited to): psychotherapeutic guidance, online and offline programs and/or courses, webinars, coaching sessions and workshops. An overview of this can be found on the Service Provider's website. Products concern tangible goods that are sent to an address of your choice. 2. The Service Provider offers, among other things, psychotherapeutic guidance. The aim of the guidance is to provide the client with professional support for problems surrounding his/her well-being and mental health. 3. The work of the Service Provider will take place, unless otherwise agreed in writing at the Service Provider's branch or online. 4. The Service Provider does have the right to unilaterally change the location if this is necessary for the conduct of its business and/or treatment of the Client. 5. The Client acknowledges that the place of work is not an essential element of the agreement. A change of location cannot be regarded as a shortcoming on the part of the Service Provider. 6. The Service Provider carries out the assignment to the best of its knowledge and ability. The Service Provider is not liable for failure to achieve the result that the Client intended. The intended result always depends on the efforts of the Client. 7. The agreement is executed by mutual agreement and payment of the amount due. 8. Participation is always on a voluntary basis and at your own responsibility. The client always remains liable and responsible for his/her own decisions, actions and any consequences thereof. 9. The duration of the agreement always depends on the chosen service. You will be notified in advance how long the service will last. After the term of the agreement has expired - in the case of an online course with a fixed duration - the client can no longer claim any parts of the assignment that have not been completed or have not yet been completed in any form. The agreement cannot be canceled prematurely - in the case of online courses, courses and/or webinars - and the registration fee cannot be reclaimed.

10. The service provider has the right to cancel or terminate the agreement with immediate effect without owing compensation in the event of (1) any default or non-compliance by the customer with any of the provisions of these general terms and conditions, (2 ) in case of serious indications of fraud and/or fraudulent or unlawful use of Ontocratos services and products, (3) in case of force majeure. In the event of force majeure, the Service Provider will always do everything possible to postpone the service to a later date. In the event of force majeure at the Service Provider, the client is not entitled to a refund of the price already paid. 11. When the guidance starts, a client file is created. The Client has the right to inspect his/her file at any time and is responsible for the accuracy, completeness and reliability of the data made available, even if it comes from third parties. The Service Provider will of course treat this data confidentially. In addition, a privacy statement is also drawn up and agreement is requested for this privacy statement. 12. The Service Provider is not liable for damage of any kind resulting from incorrect or incorrect data provided by the Client. 13. If a party cannot participate in an activity, it is expected to inform the other party of this as soon as possible. All appointments must be canceled at least 24 hours in advance, otherwise a fee will be charged equal to the cost of the session in question (see article 3.4). 14. The time of cancellation is the time that the Service Provider receives the cancellation by email or telephone. 15. 1If the Client is late for the appointment, the session will not be extended. In this case, the Client must still pay for the full session. 16. If the Service Provider is late for the appointment, the session will be extended to accommodate the Client.

Article 6 – Rates and payments 1. The rates are described on the website or can be requested by e-mail. The amounts for acupuncture services are exempt from VAT under Article 44, §2, 5° WVAT. The rates for coaching services are subject to VAT. Regarding sessions: The Client is asked to pay by cash or via Bank or Payconiq app after each session. If the app payments do not work due to a malfunction, the Service Provider may exceptionally issue an invoice for the session. This may also be deviated from by mutual agreement. 2. Ontocratos always has the right to adjust rates and/or conditions. The offer that existed at the time the client purchases it is the applicable offer. Services and products purchased via the website must be paid for immediately and online. Services or products not purchased through the website will be paid for immediately or at the end of the session. In consultation between the client and the service provider, an invoice can be sent, which must be paid within 14 days of the invoice date. 3. If the Client does not pay on time, the service provider is entitled to stop/suspend its services until the amount due has been received. The obligation to pay remains unaffected in this situation. 4. In addition, in the event of non-payment or default of the invoice within the specified period, all outstanding invoices become immediately due and payable by operation of law and without notice of default and the Client is legally liable to pay late payment interest of 10% per year from the due date and without prior notice of default. the invoice amount as well as a lump sum compensation of 10% with a minimum of € 55.00. In the event of partial payment, full compensation remains due. 5. In the event of non-payment or default, a default interest of 1% per month and a fixed administrative cost of €15 will be owed by operation of law without any further notice of default. Furthermore, in that case, the outstanding invoice amount will be increased by 15%, with a minimum of €50, to compensate for the administrative and other expenses caused by the non-payment

Article 7 – Online programs and/or courses 1. To have access to Ontocratos' online programs and courses, an account must be created on the learning platform. Access to the online programs and courses is personal. Access and content of the online courses and programs may not be shared with third parties. In the event of suspicion of sharing access to an online course with third parties, access to the online learning platform will be blocked indefinitely, without Ontocratos owing the client any compensation or payment. 2. The client has access to the online course or trajectory as indicated on the website. If there is lifelong access, this means as long as the learning platform exists and as long as Ontocratos carries out its professional activities. If Ontocratos stops work, this also applies to access to the platform. The client cannot claim compensation for this. The client will be informed of this termination at least 14 calendar days prior to the termination so that all available material of the online course can be downloaded. 3. The client must have at least an e-mail address, internet connection, web browser and suitable equipment in order to use the online courses and courses. 4. The client must refrain from any use of (the content of) the online courses and programs that is unlawful or could be harmful to Ontocratos. 5. The service provider is not liable for misuse or loss of the client's login details.

Article 8 – Intellectual property right 1. By accepting these terms and conditions, the client expressly acknowledges that all designs, information, images, emails, downloads, schedules, courses and/or materials, and other content on the website and online learning platform, products are proprietary of Ontocratos and are protected by the relevant intellectual property rights, including but not limited to copyrights, trademark rights, database rights, neighboring rights, patents and design rights. 2. Any form of promotional material and marketing tools, product titles, symbols may not be used for purposes other than Ontocratos indicates in online courses, services and the associated materials and content. The customer may not use the online courses, services and associated materials and content in a way that makes it appear as if the client owns this information and/or it has been developed by the client. 3. Ontocratos grants the client a limited, personal, non-exclusive, non-sublicensable, non-transferable and irrevocable right to use the services and products for personal purposes and under the conditions as stated in these general terms and conditions. This only during the term of the agreement. 4. The client is expressly prohibited from copying, modifying, making public, using for direct or indirect commercial purposes or transferring them to third parties, designs, information, images and other content drawn up by Ontocratos. 5. The client is also prohibited from transferring the given license to third parties. The client may only download and save and/or print the works for strictly personal use. The content of an online course may not (in whole or in part) be communicated, reproduced or passed on to third parties in any way (including electronic and mechanical means) without the prior and express permission of Ontocratos. If the client wishes to use the content in a manner other than permitted, the client must request written permission for this via evi@therapiedebruyne.be. 6. If the client uses the content in any other way without explicit permission from Ontocratos, this will be seen as copying, stealing or unfairly sharing material, which is punishable. In the event of a violation of this, the client will be obliged to compensate Ontocratos for the damage suffered, with a minimum of € 1,500 per infringement, reproduction or transfer committed.

Article 9 – Liability 1. The Client acknowledges and accepts that every assignment accepted by the Service Provider is purely an obligation of effort and not an obligation of results. 2. The Service Provider is not liable for any damage caused by the execution of the Agreement, either by itself or by third parties. 3. The online courses are purely intended to strengthen the general and mental well-being of the client. They are in no way intended to replace medical advice or therapy of any kind. The client is fully liable for his actions and results during and after the online course. Ontocratos carries out the assignment to the best of its knowledge and ability and is not liable for failure to achieve the result that the client intended. The result always depends on the efforts and actions of the client. Ontocratos can never be held liable for the decisions that the client makes himself. The client remains responsible for his/her own health at all times and must take the initiative in a timely manner to actively seek help elsewhere if he/she feels the need to do so, or if he/she is in a crisis situation. If the client is dealing with a serious psychiatric problem, the client is expected to first resolve these complaints with the help of mental health treatment. If the client starts an online course, it is advised to first discuss this with the treating doctor or therapist or paramedic. 4. Complementary treatments (Access Bars®, Bath Therapy, Acupuncture, Holistic Therapy, ...) are solely intended to strengthen the general and mental well-being of the client. At no time does Ontocratos claim to diagnose or claim that these treatments are a substitute for medical care for the diagnosed medical condition. If the client is concerned about his/her medical condition, Ontocratos recommends consulting a qualified physician or physician and it remains the client's responsibility to consult a qualified physician or physician. The treatment, information and advice in the context of the application of complementary treatments by Ontocratos only relate to the client and are solely based on the information provided by the client. 5. The liability of the Service Provider is limited to the maximum value of the sessions purchased. If there is any liability on the part of the service provider, it is only liable for direct damage. The Service Provider is not liable for indirect and/or consequential damage.

6. The Client indemnifies the Service Provider against all claims from third parties for compensation for damage. If the service provider is held liable by a third party in this regard, the Client is obliged to pay all costs related thereto to the Service Provider and the Client is obliged to immediately take responsibility for the liability (among other things) by informing the third party this means that the Service Provider is not liable, but the Client. If the Client fails to do so, the Service Provider will automatically have a right of action against the Client for the amount for which the Service Provider is held liable. 7. The Client is liable for all damage that the Service Provider may suffer as a result of a failure attributable to the Client in the fulfillment of the obligations arising from the Agreement and these General Terms and Conditions. 8. The parties are not liable to each other for the consequences of force majeure, which makes the full or partial performance of its obligations reasonably (temporarily) impossible, including, among other things: any event over which the parties reasonably have no control, including but not limited to to strikes, lock-outs, accidents, acts of war, fire, government or administrative regulations or regulations, system failure, illness among personnel or employees or employee shortages in general, arbitrary (national or international) government decisions, international or national changes in the law, epidemics, pandemics, etc. The parties are released from all their obligations towards each other in the event of force majeure for as long as this force majeure situation lasts. If it appears that continuation is no longer possible, the agreement will be revised or dissolved by mutual agreement. Article 10 – Data processing 1. By accepting an offer, entering into an agreement or purchasing a product from the Service Provider, the Client agrees to the processing of his personal data in accordance with the Service Provider's privacy policy. These general terms and conditions should be read in combination with this general privacy statement, which is accessible on the website. 2. The parties are obliged to maintain confidentiality of all confidential information that they have obtained from the other party in the context of this agreement. No one can transfer his or her rights and/or obligations arising from these general terms and conditions or our agreements to a third party without the consent of the other party.

Article 11 – Subcontracting Onotcratos is at all times entitled to call on subcontractors without having to obtain permission from the client. Article 12 – Applicable law and disputes 1. The agreement between the Service Provider and the Client as well as these General Terms and Conditions are exclusively governed by Belgian law, even if a party involved in the agreement is established outside Belgium. 2. In the event of any dispute between the Parties concerning the validity, interpretation or performance of this Agreement, which cannot be resolved amicably, the Parties will attempt to resolve the dispute through mediation. The parties will appoint a mediator from among the mediators recognized by the Federal Mediation Commission. Federal Mediation Commission Simon Bolivarlaan, 30 (WTC III) 1000 Brussels Tel: 02 552 24 00 Fax: 02 552 24 10 secr.bemiddelingscommissie@just.fgov.be The mediation will commence no later than [15] days after notification of the mediation request by one party and the other parties, and unless the parties expressly agree, its duration will not exceed [15] days. In the event of failure of the mediation, only the courts of East Flanders have jurisdiction. Also read: • Legal notice and provisions regarding the use of our website and our public online channels. • Privacy Policy • Cookie Policy The General Terms and Conditions were last amended on September 13, 2023

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